General Questions​

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What are preserved roses?

Preserved roses are 100% real roses that undergo a special preservation process to maintain their beauty and freshness for months or even years without water or sunlight.

How long do preserved roses last?

With proper care, our preserved roses can last 1–3 years or longer. Keep them away from direct sunlight, humidity, and water for the best results.

Do preserved roses have a scent?

While some may retain a light natural fragrance, the preservation process removes most of their scent. You can add a gentle floral fragrance if desired.

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Ordering & Payment

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How can I place an order?

You can place an order directly on our website by selecting your preferred arrangement and checking out securely.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Can I customize my rose arrangement?

Yes! We offer customization options such as box colors, rose colors, and personalized messages. If you have specific requests, contact us before ordering.

 

Shipping & Delivery

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How long does shipping take?

Orders require a 24-hour processing period before shipping. Delivery times vary depending on location and selected shipping method.

Do you ship internationally?

At this time, we only ship within the U.S. (or update this based on your shipping policy).

Can I schedule a delivery for a specific date?

We cannot guarantee specific delivery dates due to potential shipping delays. However, we recommend placing your order in advance for special occasions.

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Returns & Cancellations

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Do you accept returns or exchanges?

Since our roses are handcrafted and made to order, all sales are final. Returns and exchanges are only accepted if the product arrives damaged.

What if my order arrives damaged?

If your order is damaged during shipping, please email us within 24 hours with photos of the damaged item and packaging. We will review the case and offer a resolution.

Can I cancel my order?

Orders can only be canceled before production begins. Once an order is processed, it cannot be canceled or refunded.

 

Care Instructions

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How do I take care of my preserved roses?

• Do not water them.

• Keep them away from direct sunlight and humidity.

• Avoid touching the petals too often, as they are delicate.

• Store them in a cool, dry place.